These are the most freqüent questions. If you cannot find the answer you are looking for, do not hesitate to contact us.

1. What is Check-in and Check-out time of the rooms?
- Check-in time is from 16h-19h, and Check-out time is up to 11h.
- However, if you arrive before 16h and your room is ready you may have the keys and check-in.
- If you have to leave the room later than 11h, tell reception and they will inform you if that is possible or not depending occupancy and desired time of leaving. It may have an extra cost.

2. Is it possible to leave my baggage during the day if I already left the hotel and checked-out?
- Yes, it is. You only have to ask and inform the reception staff and they will keep it for free during the day of your Check-out, so you can enjoy the day in our hotel, without carrying your baggage.

3. Are pets allowed in the hotel?
- Yes, pets under 7kgs (15 lbs.) are allowed with a 10,00€/day supplement per pet.
- They are only allowed in the hall and room, not in communal areas.

4. Do I have to give my credit card details for booking?
- Yes, you do. We need your credit card number and expiration date.
- At the time of booking an amount will be charged as deposit, refundable if the reservation is canceled 48 hours before the date of arrival.

5. When do I have to pay down my stay in the hotel?
- You pay directly at the hotel when checking-in.

6. Is there car park at the hotel?
- Yes, there is. Hotel San Carlos has an outdoor and non-vigilated parking area available for free, with a cappacity of 80 vehicles approximately.
- Avoid the inconvenience of finding a parking place! Access quickly and in a comfortable way to the hotel and start enjoying your vacation at once!

7. Can we surf the Internet at the hotel?
- Yes, you can use our wireless Internet connection from your laptop at the hotel lobby and at the pool's bar.